Stay up to date with latest restrictions

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Stay up to date with all the latest government restrictions and how these are affecting your local 1610 centre.

Temporary Closure - Update 4th March 2020

Following the Government announcement on Monday 22nd February, we are pleased to share the latest information on the reopening of our centres.

It’s been a challenging start to 2021, but this update is very much welcomed by the leisure industry and we look forward to getting our local communities active together again. Like everyone else, over the coming months, our focus is to safely reopen our centres as soon as we can.

As a not for profit charitable trust, we would like to thank each and every one of you for your loyal support throughout these uncertain times and we look forward to welcoming you back again in soon. Keep safe.

1610 Roadmap to Reopening

We are pleased to announce our roadmap to reopening, this shows at each step the earliest date facilities and activities are allowed to safely open for you. This is currently a guide only, specific details about your local centre will be published once we have confirmation. These are the earliest times indicated by government and may move backwards.

This roadmap to reopening shows the dates we aim to reopen centres and facilities, we will only open if safe to do so. Dates may change depending on Government regulations.

Frequently asked questions

Please check out the responses to our most popular questions below.

  • Reopening

    When are you reopening?

    At the moment we are working towards the Government’s indicated re-opening date of 12th April, however we expect to receive confirmation of this seven days in advance. We will announce reopening dates for specific sites as soon as we are able and will contact all members.
    Please also keep an eye on this page and our Facebook page for updates.

    When will I be able to book my activity?

    Currently, bookings are due to commence 3 days prior to the centres re-opening. At the moment we are working towards the Government’s indicated re-opening date of 12th April, however we expect to receive confirmation of this seven days in advance and will therefore ensure we inform customers as soon as bookings are live.

    Do I need to do anything with my membership or direct debit?

    Whilst our centres are shut your membership continues to remain frozen. Prior to us reopening your local centre, you will receive an email regarding your memberships and direct debit payments and any action you need to take.

    Please do not cancel your direct debit at your bank, as we will be unable to automatically reinstate your membership when we reopen and you may also incur additional sign up costs.

    Up-front payments

    If you have paid for any up front activities such as pay and go classes or events, you will be credited. You will then be able to re-book when we return to business as usual.

    Can I get a refund for the month’s payment that was taken just before lockdown started?

    Due to timescales provided by the 3rd lockdown announcement, we were unable to stop the payment collection for all customers who are charged on the 1st January. Don’t worry; you will be compensated once we re-open and you will receive an extended suspension of payments to balance the charge. Your membership will then automatically reinstate once we are able to re-open.

  • Membership

    Can I continue to freeze my membership?

    All direct debits are now frozen until further notice and will not be chargeable until we reopen. Any current membership freezes will be automatically extended.

    When we reopen, as the activities we can offer will be staggered (outlined in the above government roadmap) if you do not want to come back until everything has reopened or you just don’t feel ready to return, we will be offering all members the option to continue freezing their membership.

    More details on this will be posted once we have confirmation of reopening.

    Will the end date of my annual membership be extended after it was frozen?

    Yes, all annual memberships will be extended according to your site's closure date, to ensure that you receive your full 12-month membership.

    Can I get a refund for the month’s payment that was taken just before lockdown started?

    Due to timescales provided by the 3rd lockdown announcement, we were unable to stop the payment collection for all customers who are charged on the 1st January. Don’t worry; you will be compensated once we re-open and you will receive an extended suspension of payments to balance the charge. Your membership will then automatically reinstate once we are able to re-open.

    I sent in a cancellation request between while you were closed and have not received a response.

    Due to centre closures, we are unable to process cancellations until we reopen. Please bear with us and we will be in touch as soon as possible. Please contact us using our online form to submit your request.

    I’ve cancelled my direct debit with my bank – how do I now start up my membership again?

    If you’ve cancelled your monthly payment at the bank, we will have cancelled your membership. It will therefore be necessary for you to join again and complete a new direct debit bank mandate. A small fee of £10 will apply for anyone re-joining within 12 months (as per our terms and conditions).

    I cancelled my membership but would like to re-join when you reopen, will I need to pay the joining fee?

    We would love to welcome you back to 1610. A small fee of £10 will apply for anyone re-joining within 12 months (as per our terms and conditions).

    How can I cancel my membership?

    Please submit your cancellation request using our online form. As per our terms and conditions, please give one calendar month notice from your next scheduled payment date. All cancellations and freezes are subject to our terms and conditions.

  • Safety measures

    What safety measures have been put in place?

    We are confident in our ability to minimise the risk of infection and keep our members and staff safe. We have implemented enhanced cleaning procedures and social distancing measures in all areas of our centres to create a safe environment for you to visit. These include:

    * Sanitising stations installed at key locations around the centre

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed throughout the centre to assist and direct members

    * Enhanced cleaning procedures throughout the centre in line with UK Active and Public Health England guidance

    * Comprehensive training for staff on new operating procedures ensuring member and staff safety is always a priority

    * Amended gym and pool capacities and class timetables to enable safe social distancing

    * Plastic shield installation within our gyms to enable safe social distancing

    * All sessions must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or contact centre to minimise face to face interaction.

    What measures have been put in place for the gym and class studios?

    * Sanitising stations installed encouraging frequent hand and equipment cleaning before and after use

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed to assist and direct members

    * Enhanced cleaning procedures in line with UK Active and Public Health England guidance

    * Amended gym capacities and class timetables to enable safe social distancing

    * Plastic shield installation on gym equipment to enable safe social distancing

    * All sessions must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or contact centre to minimise face to face interaction.

    * Members asked to bring own drinks as water stations are out of use to minmise risk of infection.

    * Members asked to bring own mats to minimise risk of infection

    * Members asked to travel light and come wearing work out kit, to avoid use of lockers. Showers will also be out of use.

    What safety measures have been put in place for swimming?

    * Sanitising stations installed encouraging frequent hand and equipment cleaning before and after use

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed to assist and direct members

    * Enhanced cleaning procedures in line with Swim England and Public Health England guidance

    * Amended pool capacities and timetables to enable safe social distancing

    * Swimmers asked to arrive swim-ready in costume/shorts, as changing facilities are limited. These arrangements will depend on each pool design so please also refer to your 1610 location for details.

    * All swim sessions (inc pay as you go) must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or contact centre to minimise face to face interaction.

    What safety measures (in addition to the above) have been put in place for swimming lessons

    * Amended drop off /pick up method depending on each pool layout. Refer to your 1610 location for details.

    * Enhanced cleaning of swim lesson equipment in between sessions.

    * Swimmers not allowed to share equipment.

    * All swimming teaching will be conducted from the side of the swimming pool. Parents to accompany children in Rising 4 swim lesson groups.

    * Swim teachers are not permitted to help swimmers with goggles and swim hats. Hats and goggles must not be loaned out.

    * Swim teachers will ensure that they follow lesson capacity – calculated based on current social distancing.

  • Swimming Lessons

    When will swimming lessons resume?

    The proposed government roadmap allows us to resume children’s swimming lessons from the 12th April at the earliest, we will confirm exact dates for each centre once we have confirmation and will contact customers accordingly.

    What safety measures have been put in place for swimming lessons

    * Amended drop off /pick up method depending on each pool layout. Refer to your 1610 location for details.

    * Enhanced cleaning of swim lesson equipment in between sessions.

    * Swimmers not allowed to share equipment.

    * All swimming teaching will be conducted from the side of the swimming pool. Parents to accompany children in Rising 4 swim lesson groups.

    * Swim teachers are not permitted to help swimmers with goggles and swim hats. Hats and goggles must not be loaned out.

    * Swim teachers will ensure that they follow lesson capacity – calculated based on current social distancing.

    Are the changing rooms and showers available before and after the lesson?

    As each of our pools is so different, we have adapted a different enter/exit approach for each pool. Please go to your 1610 location page for details.

    Where can we store belongings?

    As each of our pools is so different, our rules and guidelines differ for each pool. Please go to your 1610 location page for details.

    Can I watch my child during their lesson?

    As each of our pools is so different, our rules and guidelines differ for each pool. Please go to your 1610 location page for details.

    Do I need to wear shoe protectors when escorting my child in the changing rooms?

    Shoe coverings are now optional in order to avoid members gathering around the changing room entrance. Cleans will be carried out in between lesson changeover times to keep hygiene levels as high as possible. You are welcome to also bring alternative shoes if you wish to.

    Will the teacher be able to help my child in the pool?

    To limit physical contact, our teachers will not be able to enter the pool (unless there is an emergency). Please help your child with putting on their goggles, hat and any flotation devices. For our Rising 4 groups, a parent is required to stay in the pool with their child.

    How can I change the time/day of my child's swimming lessons?

    Once lessons have commenced, please contact us at info@1610.org.uk to change your date. Current lesson times and days will remain as per your usual time otherwise.

    If you cancelled your direct debit during lockdown, your space will no longer be booked. If you would like to resume your booking, please submit your request using our online form to be added to our priority list.

    How can I sign up for new lessons once they resume?

    Yes. Due to their popularity, several of our swim programmes are almost full and spaces are limited. If you are looking to book children into lessons in the future, please complete our online form.

    Will you be offering 121 swim lessons?

    Yes, 1-2-1 lessons will commence as soon as we open the pools. Please note that no physical support can be given in the water during these sessions.

    Will you be offering adult swim lessons?

    The proposed government roadmap allows us to resume Adult swimming lessons from the 17th May at the earliest, we will confirm exact dates for each centre once we have confirmation and will contact customers accordingly. Adult 121 lessons are permitted from the 12th April 2021

    Can I freeze my swim lesson membership?

    Yes! Although swimming pools will be permitted to re-open from 12th April 2021 and swimming lessons can recommence we understand that due to the current circumstances not everyone will be ready to return, so we are allowing swimming lesson members to freeze direct debits.

    How can I freeze my swim lesson direct debit?

    To submit your request, please email us at info@1610.org.uk at least 5 working days before your usual collection date. If you wish to continue to freeze for another month, you will need to submit another request on a month by month basis.

    When you are ready to return, please email us to discuss what days, times, and teachers we have available.

  • Accessing the Gym and Class Studios

    Are you restricting numbers in the gym?

    Yes, we are limiting the number of people in the gym, to ensure safe social distancing. Each of our centres is different and limits will change over time. To ensure accessibility for all members, we have implemented slots of 45 minutes to be booked in advance via the 1610 app, website or contact centre.

    Can I come to the gym more than once per day?

    Yes! There will be a maximum of 3 sessions per day per person.

    Have you reduced class sizes?

    Yes, we have reduced class sizes to help members keep a safe distance from others.

    Will opening times change?

    Some of our centres will have slightly different opening hours which you can check by clicking here and selecting your chosen centre.

    Will I need to book to access the gym?

    Yes, all gym slots will need to be booked in advance via the 1610 app, website or contact centre in order to minimise face to face contact. Walk-ins will not be allowed so we can safely maintain capacities. Please note that we are experiencing a high number of calls and so call wait times will be longer than usual.

    How do I book for a gym session or class?

    All gym slots and classes need to be booked in advance via the 1610 app, website or contact centre. Please note that we are experiencing a high number of calls and so call wait times will be longer than usual.

    Can I turn up to book at reception?

    As much as we would love to see you, all gym slots, swim sessions and classes need to be booked in advance via the 1610 app, website or contact centre. Please note that we are experiencing a high number of calls and so call wait times will be longer than usual.

    Can I attend as a Pay as You Go?

    Yes. Before using the gym as a PAYG user for the first time, you must book a Kickstart Welcome at a cost of £10. This includes your access card and a consultation where we will show you how to use the equipment and discuss your fitness objectives and goals. The Kickstart Welcome can be booked online or on the phone. You will not be able to access the gym until your consultation has taken place and you have been given your access card.

    Keep an eye on this page and our Facebook page for further updates.

    What happens when I arrive?

    Please arrive already dressed in your workout gear to avoid using the changing rooms, which are to be used purely for access to the toilets and lockers. Try to arrive no more than 5 minutes early and follow the social distancing rules while waiting for your session. When the session finishes, please leave the gym or studio as quickly as possible.

    How long can I stay in the gym?

    Gym slots will be for 45 minutes initially to ensure safe distancing however this will be continually monitored and changed where appropriate.

    What do I need to bring with me?

    As our mats and water stations will be out of use, please bring your own with you. You may purchase bottled water from reception (remember card payments only).

    Can I use the lockers?

    Our lockers are available to use at sites where it is safe to do so.

    Are the changing facilities and showers available?

    As the changing rooms and showers are unavailable, we encourage people to change at home before and after the gym and to bring minimal belongings.

    Should I wear a mask?

    You are not required to wear a mask in the gym or studios, however, you can do so if you would feel more comfortable. Please remember to wash your hands before and after and dispose safely.

    Should I clean the equipment before and after use?

    In addition to extensive and frequent cleaning by our staff, there will be santisising equipment available for you to clean your kit before and after use. Please dont bring your own towel, please use the paper towels provided.

    Will I be able to use the water fountains?

    As the water fountains are unavailable, we encourage people to bring their own drinks with them. You can also purchase bottled water from reception (remember card payments only).

    Can I bring a towel?

    Towels can be used in all classes (excl Prama) but not in the gym. Paper towels will be provided for you to wipe down equipment as we ask members to kindly not bring in your own towels into the gym to minimise the risk of spreading the infection.

    Will toilet facilities be open?

    Yes, our toilets will be open for you to use.

    What measures have been put in place for the gym and class studios?

    * Sanitising stations installed encouraging frequent hand and equipment cleaning before and after use

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed to assist and direct members

    * Enhanced cleaning procedures in line with UK Active and Public Health England guidance

    * Amended gym capacities and class timetables to enable safe social distancing

    * Plastic shield installation on gym equipment to enable safe social distancing

    * All sessions must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or phone to minimise face to face interaction.

    * Members asked to bring own drinks as water stations are out of use to minmise risk of infection.

    * Members asked to bring own yoga mats to minimise risk of infection

    * Members asked to travel light and come wearing work out kit, to avoid use of lockers. Showers will also be out of use.

  • Accessing the Swimming Pool

    What safety measures have been put in place for the swimming pool?

    * Sanitising stations installed encouraging frequent hand and equipment cleaning before and after use

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed to assist and direct members

    * Enhanced cleaning procedures in line with Swim England and Public Health England guidance

    * Amended pool capacities and timetables to enable safe social distancing

    * Swimmers asked to arrive swim-ready in costume/shorts, as changing facilities are limited.

    * All swim sessions (inc pay as you go) must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or phone to minimise face to face interaction.

    Can I turn up and swim?

    No, all swim sessions (if you are a member or pay as you go) must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or phone to minimise face to face interaction.

    Where do I change?

    As each of our pools are laid out very differently, our entry/exit rules differ for each location. Please check your local centre page for details. We do ask that you arrive swim-ready in costume/shorts, as changing facilities will be limited at each site.

    Can I swim even if Im not a member?

    Yes! You dont need to be a member to use our pool, but you must pre-book your session in advance via the 1610 app, website or phone.

    Are the hoists available?

    Yes, the hoists will be available.

    What the arrangements are for changing for people with additional needs?

    Any swimmers with additional needs will be required to bring a carer or individual to help assist with changing. Any further questions please feel free to call ahead.

  • Junior activities & Parties

    Will you be running activities for children during the school holidays?

    Although we would love to continue our Active Kidz sessions, to maintain safe social distancing we are unable to run holiday activities at this time. This will be reviewed and we will update our website and social media pages.

    When will Love Sport and junior activities resume?

    According to the government roadmap – the earliest date we will be able to resume junior activities and sports is 12th April, however we expect to receive confirmation of this seven days in advance. We will announce exact dates for when programmes will resume for specific sites as soon as we are able and will contact all members. Please also keep an eye on this page and our Facebook page for updates.

    Are you holding birthday parties?

    To maintain safe social distancing we are unable to run birthday parties at this time. This will be reviewed regularly and we will update our website and social media pages. We will offer a refund for any booking that has been cancelled due to COVID-19.

  • Hall Hire & Block Bookings

    Are you taking block bookings for outdoor sports?

    The earliest date we will be opening our outdoor pitches will be the 29th March. We will announce exact dates for when customers can make bookings for specific sites as soon as we are able and will contact all customers. Please also keep an eye on this page and our Facebook page for updates.

    Are you taking block bookings for indoor sports?

    According to the government roadmap – the earliest date we will be able to resume indoor adult sport is 17th May, however, we expect to receive confirmation of this seven days in advance. We will announce exact dates for when customers can make bookings for specific sites as soon as we are able and will contact all customers. Please also keep an eye on this page and our Facebook page for updates.

    Can I get a refund for a block booking or hall hire already booked and paid for?

    Yes! If this was during the period when your centre was closed.

    Can I hire sport equipment?

    Sorry, there will be no equipment hire for sports sessions such as badminton rackets.

  • Training Courses

    When will training courses resume, such as NPLQ?

    We hope to start up our training programme again soon, once it is safe to do so in line with social distancing. We will advertise new course dates on our website and social media pages.

  • Race Series

    Will the Bridgwater Bolt 10k, Shepton Mallet 10k and Dorchester Dash 10k take place?

    To maintain social distancing and inline with government body advice, the Bridgwater Bolt 10k, Dorchester Dash 10k and Shepton Mallet 10k will no longer go ahead. Refunds have been offered to all runners that were already booked on to those events.

    Can I obtain a refund for the Bridgwater Bolt 10k, Dorchester Dash 10k or Shepton Mallet 10k?

    Yes, please email raceseries@1610.org.uk.

When we reopen

We are continuing to minimise the risk of infection to keep our members and staff safe. We have implemented enhanced cleaning procedures and social distancing measures, guided by UK Active and Public Health England, in all areas of our centres to create a safe environment for you to visit. These include:

  • Sanitising stations installed at key locations around the centre
  • Implementation of customer travel and queue management systems to aid safe social distancing
  • Signage displayed throughout the centre to assist and direct members
  • Enhanced cleaning procedures throughout the centre in line with UK Active and Public Health England guidance
  • Comprehensive training for staff on new operating procedures ensuring member and staff safety is always a priority
  • Amended gym and pool capacities and class timetables to enable safe social distancing
  • Plastic shield installation within our gyms to enable safe social distancing
  • All activities must be pre-booked in advance via the 1610 app or website to minimise face to face interaction.

We all have a role to play in keeping safe

Please support us by kindly following these simple rules:

  • We ask that members and staff do not attend if they feel unwell or are showing COVID-19 symptoms.
  • It is essential you pre-book all session (gym, swim or class) in advance via the 1610 app, website or contact centre as we will not be able to permit walk-ins so that we can maintain safe capacities.
  • Ensure we have your correct contact details on our system, to enable track and trace
  • Please bring your own drink and mat
  • Towels can be used in all classes (excl Prama) but not in the gym - please use the paper towels provided to wipe down the equipment after use.
  • Travel light and turn up ready to work out in your gym kit to avoid use of lockers and changing facilities. Our showers will be out of use initially.
  • Use the Sanitising Stations to clean your hands and kit before and after use. Paper towels only for cleaning equipment.
  • Follow the social distance signs
  • Enjoy it and let us know if there is something not quite right! We are all new to this and we are in it together!

We want you to enjoy your first session back at 1610. Please let us know if there is something not quite right! We are all new to this and we are in it together! You can contact us at info@1610.org.uk or call your local centre.