Reopening our Centres

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We are delighted to inform you that the first phase of our reopening will start on Saturday 25 July 2020 with the opening of our gyms at 1610 Chard, Trinity Sports & Leisure and Dorchester Sports Centre. Our swimming pools and group exercise classes will follow on 1 August 2020.

We have missed you all and can’t wait to welcome you back to continue supporting you on your health and fitness journey.

We have been working hard behind the scenes to ensure our centres are safe, fresh and in line with government guidelines and with advice from UK Active and Public Health England.

Reopening Dates

  • 25 July 2020 – gyms to open at 1610 Chard, Trinity Sports & Leisure and Dorchester Sports Centre
  • 1 August 2020 - group exercise classes to resume at 1610 Chard, Trinity Sports & Leisure and Dorchester Sports Centre
  • 1 August 2020 - swimming pools and swimming lessons to resume at Trinity Sports & Leisure and Dorchester Sports Centre
  • 1 September - gym to open at King Alfred Sports Centre
  • 1 September - sports hall and 3G pitch to open at Robert Blake & Elmwood Leisure
  • 7 September - group exercise classes to resume at King Alfred Sports Centre
  • 5 October - South Molton Swimming Pool open for lessons, public hire and schools only.

We will announce reopening dates for our other sites and programmes soon and will contact all members once we have a confirmed date. Please also keep an eye on this page and our Facebook page for updates.

We are excited for you to continue your health and fitness journey with us and look forward to seeing you again.

Safety measures

We are confident in our ability to minimise the risk of infection and keep our members and staff safe. We have implemented enhanced cleaning procedures and social distancing measures, guided by UK Active and Public Health England, in all areas of our centres to create a safe environment for you to visit. These include:

  • Sanitising stations installed at key locations around the centre
  • Implementation of customer travel and queue management systems to aid safe social distancing
  • Signage displayed throughout the centre to assist and direct members
  • Enhanced cleaning procedures throughout the centre in line with UK Active and Public Health England guidance
  • Comprehensive training for staff on new operating procedures ensuring member and staff safety is always a priority
  • Amended gym and pool capacities and class timetables to enable safe social distancing
  • Plastic shield installation within our gyms to enable safe social distancing
  • All activities must be pre-booked in advance via the 1610 app or website to minimise face to face interaction.

We all have a role to play in keeping safe

We all have a role to play in keeping safe

Please support us by kindly following these simple rules:

  • We ask that members and staff do not attend if they feel unwell or are showing COVID-19 symptoms.
  • It is essential you pre-book all session (gym, swim or class) in advance via the 1610 app, website or contact centre as we will not be able to permit walk-ins so that we can maintain safe capacities.
  • Ensure we have your correct contact details on our system, to enable track and trace
  • Please bring your own drink and mat
  • Use the provided paper towels only to minimise the risk of spreading infection - please leave your own towel at home
  • Travel light and turn up ready to work out in your gym kit to avoid use of lockers and changing facilities. Our showers will be out of use initially.
  • Use the Sanitising Stations to clean your hands and kit before and after use. Paper towels only for cleaning equipment.
  • Follow the social distance signs
  • Enjoy it and let us know if there is something not quite right! We are all new to this and we are in it together!

Frequently asked questions

Please check out the responses to our most popular questions below.

  • Reopening

    When are you reopening?

    The first phase of our reopening will start on Saturday 25 July 2020 as follows:

    * 25 July 2020 - gyms to open at 1610 Chard, Trinity Sports & Leisure and Dorchester Sports Centre.

    * 1 August 2020 - group exercise classes to resume at 1610 Chard, Trinity Sports & Leisure and Dorchester Sports Centre.

    * 1 August 2020 - swimming pool and swimming lessons to resume at Trinity Sports & Leisure and Dorchester Sports Centre.

    * 1 September 2020 - gym to open at King Alfred Sports Centre

    * 7 September 2020 - group exercise classes to resume at King Alfred Sports Centre

    * 5 October - South Molton Swimming Pool open for lessons, public hire and schools only.

    We will announce reopening dates for our other sites soon and will contact all members once we have a confirmed date. Please also keep an eye on this page and our Facebook page for updates.

    We are excited for you to continue your health and fitness journey with us and look forward to seeing you again.

    Which 1610 Centres are opening?

    Our gyms at 1610 Chard, Trinity Sports & Leisure and Dorchester Sports Centre will open initially on 25 July 2020 followed by group exercise classes and swimming pools on 1 August 2020. The gym at King Alfred Sports Centre will open 1 September followed by classes on 7 September. South Molton Pool will open for lessons, hire and schools on 5 October.

    We will announce opening dates for our smaller dates soon and emails will be sent to all members. Please also keep an eye on your local 1610 Facebook page for details.

  • Safety measures

    What safety measures have been put in place?

    We are confident in our ability to minimise the risk of infection and keep our members and staff safe. We have implemented enhanced cleaning procedures and social distancing measures in all areas of our centres to create a safe environment for you to visit. These include:

    * Sanitising stations installed at key locations around the centre

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed throughout the centre to assist and direct members

    * Enhanced cleaning procedures throughout the centre in line with UK Active and Public Health England guidance

    * Comprehensive training for staff on new operating procedures ensuring member and staff safety is always a priority

    * Amended gym and pool capacities and class timetables to enable safe social distancing

    * Plastic shield installation within our gyms to enable safe social distancing

    * All sessions must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or contact centre to minimise face to face interaction.

    What measures have been put in place for the gym and class studios?

    * Sanitising stations installed encouraging frequent hand and equipment cleaning before and after use

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed to assist and direct members

    * Enhanced cleaning procedures in line with UK Active and Public Health England guidance

    * Amended gym capacities and class timetables to enable safe social distancing

    * Plastic shield installation on gym equipment to enable safe social distancing

    * All sessions must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or contact centre to minimise face to face interaction.

    * Members asked to bring own drinks as water stations are out of use to minmise risk of infection.

    * Members asked to bring own mats to minimise risk of infection

    * Members asked to travel light and come wearing work out kit, to avoid use of lockers. Showers will also be out of use.

    What safety measures have been put in place for swimming?

    * Sanitising stations installed encouraging frequent hand and equipment cleaning before and after use

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed to assist and direct members

    * Enhanced cleaning procedures in line with Swim England and Public Health England guidance

    * Amended pool capacities and timetables to enable safe social distancing

    * Swimmers asked to arrive swim-ready in costume/shorts, as changing facilities are limited.

    * All swim sessions (inc pay as you go) must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or contact centre to minimise face to face interaction.

    What safety measures (in addition to the above) have been put in place for swimming lessons

    * Amended drop off /pick up method depending on each pool layout. Refer to your 1610 location for details.

    Enhanced cleaning of swim lesson equipment in between sessions. Swimmers not allowed to share equipment.

    * All swimming teaching will be conducted from the side of the swimming pool. Parents to accompany children in Rising 4 swim lesson groups.

    * Swim teachers are not permitted to help swimmers with goggles and swim hats. Hats and goggles must not be loaned out.

    * Swim teachers will ensure that they follow lesson capacity – calculated based on current social distancing.

  • Membership

    Will the end date of my annual membership be extended after it was frozen?

    Yes, all annual memberships will be extended according to your site's closure date, to ensure that you receive your full 12 month membership.

    Can I get a refund for the month’s payment that was taken just before lockdown started?

    For any members who had a payment taken on 25th March 2020, after our closure, we will credit this amount to your July 2020 payment, to ensure you receive your full months usage.

    Can I continue to freeze my membership?

    Yes, we understand if you are not ready to return just yet we will continue to freeze your membership on a month by month basis. Please contact us at info@1610.org.uk to submit your request. Please note that payments will begin collecting from the month following the end of your freeze.

    I sent in a cancellation request between while you were closed and have not received a response.

    Due to centre closures, we are still working through requests submitted during lockdown. Please bear with us and we will be in touch as soon as possible. We do understand if you're still not ready to come back yet - as an alternative, you may wish to consider freezing your membership on a month by month basis, which will save you paying the rejoin fee. Please contact us using our online form to submit your request.

    I cancelled my membership but would like to rejoin, will I need to pay the joining fee?

    We would love to welcome you back to 1610. A small fee of £10 will apply for anyone rejoining within 12 months (as per our terms and conditions).

    How can I cancel my membership?

    We understand if you're not ready to come back just yet. Please submit your cancellation request using our online form. As per our terms and conditions, please give one calendar month notice from your next scheduled payment date. As an alternative, you may wish to consider freezing your membership on a month by month basis, which will save you paying the rejoin fee. Please contact us at info@1610.org.uk to submit your request.

    All cancellations and freezes are subject to our terms and conditions.

    Are you taking on new members?

    Yes, we are welcoming new members at our open sites. Sign up online, via our app or call your local centre. Please note Wellness Works membership is currently unavailable at Dorchester.

  • Accessing the Gym and Class Studios

    Are you restricting numbers in the gym?

    Yes, we are limiting the number of people in the gym, to ensure safe social distancing. Each of our centres is different and limits will change over time. To ensure accessibility for all members, we have implemented slots of 45 minutes to be booked in advance via the 1610 app, website or contact centre.

    Can I come to the gym more than once per day?

    Yes! There will be a maximum of 3 sessions per day per person.

    Have you reduced class sizes?

    Yes, we have reduced class sizes to help members keep a safe distance from others.

    Will opening times change?

    Some of our centres will have slightly different opening hours which you can check by clicking here and selecting your chosen centre.

    Will I need to book to access the gym?

    Yes, all gym slots will need to be booked in advance via the 1610 app, website or contact centre in order to minimise face to face contact. Walk-ins will not be allowed so we can safely maintain capacities. Please note that we are experiencing a high number of calls and so call wait times will be longer than usual.

    How do I book for a gym session or class?

    All gym slots and classes need to be booked in advance via the 1610 app, website or contact centre. Please note that we are experiencing a high number of calls and so call wait times will be longer than usual.

    Can I turn up to book at reception?

    As much as we would love to see you, all gym slots, swim sessions and classes need to be booked in advance via the 1610 app, website or contact centre. Please note that we are experiencing a high number of calls and so call wait times will be longer than usual.

    Can I attend as a Pay as You Go?

    Yes. Before using the gym as a PAYG user for the first time, you must book a Kickstart Welcome at a cost of £10. This includes your access card and a consultation where we will show you how to use the equipment and discuss your fitness objectives and goals. The Kickstart Welcome can be booked online or on the phone. You will not be able to access the gym until your consultation has taken place and you have been given your access card.

    Keep an eye on this page and our Facebook page for further updates.

    What happens when I arrive?

    Please arrive already dressed in your workout gear to avoid using the changing rooms, which are to be used purely for access to the toilets and lockers. Try to arrive no more than 5 minutes early and follow the social distancing rules while waiting for your session. When the session finishes, please leave the gym or studio as quickly as possible.

    How long can I stay in the gym?

    Gym slots will be for 45 minutes initially to ensure safe distancing however this will be continually monitored and changed where appropriate.

    What do I need to bring with me?

    As our mats and water stations will be out of use, please bring your own with you. You may purchase bottled water from reception (remember card payments only).

    Can I use the lockers?

    Our lockers are available to use at sites where it is safe to do so.

    Are the changing facilities and showers available?

    As the changing rooms and showers are unavailable, we encourage people to change at home before and after the gym and to bring minimal belongings.

    Should I wear a mask?

    You are not required to wear a mask in the gym or studios, however, you can do so if you would feel more comfortable. Please remember to wash your hands before and after and dispose safely.

    Should I clean the equipment before and after use?

    In addition to extensive and frequent cleaning by our staff, there will be santisising equipment available for you to clean your kit before and after use.

    Will I be able to use the water fountains?

    As the water fountains are unavailable, we encourage people to bring their own drinks with them. You can also purchase bottled water from reception (remember card payments only).

    Can I bring a towel?

    Paper towels will be provided for you to wipe down equipment as we ask members to kindly not bring in your own towels to minimise the risk of spreading the infection.

    Will toilet facilities be open?

    Yes, our toilets will be open for you to use.

    What measures have been put in place for the gym and class studios?

    * Sanitising stations installed encouraging frequent hand and equipment cleaning before and after use

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed to assist and direct members

    * Enhanced cleaning procedures in line with UK Active and Public Health England guidance

    * Amended gym capacities and class timetables to enable safe social distancing

    * Plastic shield installation on gym equipment to enable safe social distancing

    * All sessions must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or phone to minimise face to face interaction.

    * Members asked to bring own drinks as water stations are out of use to minmise risk of infection.

    * Members asked to bring own yoga mats to minimise risk of infection

    * Members asked to travel light and come wearing work out kit, to avoid use of lockers. Showers will also be out of use.

  • Accessing the Swimming Pool

    What safety measures have been put in place for the swimming pool?

    * Sanitising stations installed encouraging frequent hand and equipment cleaning before and after use

    * Implementation of customer travel and queue management systems to aid safe social distancing

    * Signage displayed to assist and direct members

    * Enhanced cleaning procedures in line with Swim England and Public Health England guidance

    * Amended pool capacities and timetables to enable safe social distancing

    * Swimmers asked to arrive swim-ready in costume/shorts, as changing facilities are limited.

    * All swim sessions (inc pay as you go) must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or phone to minimise face to face interaction.

    Can I turn up and swim?

    No, all swim sessions (if you are a member or pay as you go) must be booked in advance to maintain capacities (no walk-ins allowed). These must be booked via the 1610 app, website or phone to minimise face to face interaction.

    Where do I change?

    As each of our pools are laid out very differently, our entry/exit rules differ for each location. Please check your local centre page for details. We do ask that you arrive swim-ready in costume/shorts, as changing facilities will be limited at each site.

    Can I swim even if Im not a member?

    Yes! You dont need to be a member to use our pool, but you must pre-book your session in advance via the 1610 app, website or phone.

    Are the hoists available?

    Yes, the hoists will be available.

    What the arrangements are for changing for people with additional needs?

    Any swimmers with additional needs will be required to bring a carer or individual to help assist with changing. Any further questions please feel free to call ahead.

  • Swimming Lessons

    When will swimming lessons resume?

    Our Swim Lesson Programme will start again on 1 August 2020 at Dorchester Sports Centre and Trinity Sports & Leisure and on 5 October at South Molton. Our other centres will follow closely behind. This will be communicated to all swim lesson members via email outlining our safety measures and everything you need to know.

    What safety measures have been put in place for swimming lessons

    * Amended drop off /pick up method depending on each pool layout. Refer to your 1610 location for details.

    Enhanced cleaning of swim lesson equipment in between sessions. Swimmers not allowed to share equipment.

    * All swimming teaching will be conducted from the side of the swimming pool. Parents to accompany children in Rising 4 swim lesson groups.

    * Swim teachers are not permitted to help swimmers with goggles and swim hats. Hats and goggles must not be loaned out.

    * Swim teachers will ensure that they follow lesson capacity – calculated based on current social distancing.

    Are the changing rooms and showers available before and after the lesson?

    As each of our pools is so different, we have adapted a different enter/exit approach for each pool. Please go to your 1610 location page for details.

    Where can we store belongings?

    As each of our pools is so different, our rules and guidelines differ for each pool. Please go to your 1610 location page for details.

    Can I watch my child during their lesson?

    As each of our pools is so different, our rules and guidelines differ for each pool. Please go to your 1610 location page for details.

    Do I need to wear shoe protectors when escorting my child in the changing rooms?

    Shoe coverings are now optional in order to avoid members gathering around the changing room entrance. Cleans will be carried out in between lesson changeover times to keep hygiene levels as high as possible. You are welcome to also bring alternative shoes if you wish to.

    Will the teacher be able to help my child in the pool?

    To limit physical contact, our teachers will not be able to enter the pool (unless there is an emergency). Please help your child with putting on their goggles, hat and any flotation devices. For our Rising 4 groups, a parent is required to stay in the pool with their child.

    How can I change the time/day of my child's swimming lessons?

    Once lessons have commenced, please contact us at info@1610.org.uk to change your date. Current lesson times and days will remain as per your usual time otherwise.

    If you cancelled your direct debit during lockdown, your space will no longer be booked. If you would like to resume your booking, please submit your request using our online form to be added to our priority list.

    How can I sign up for new lessons once they resume?

    We will begin to take new swim lesson intakes from 1 August 2020. Due to their popularity, several of our swim programmes are almost full and spaces are limited. If you are looking to book children into lessons in the future, please complete our online form to be added to our priority list.

    Will you be offering 121 swim lessons?

    Yes, 1-2-1 lessons will commence as soon as we open the pools. Please note that no physical support can be given in the water during these sessions.

    Can I freeze my swim lesson membership?

    Yes! Although swimming pools are now permitted to re-open and swimming lessons can recommence we understand that due to the current circumstances not everyone will be ready to return, so we are allowing swimming lesson members to freeze direct debits.

    What happens if I freeze my swim lesson direct debit?

    If you decide to freeze your swimming lesson direct debit, we will be unable to guarantee that you or your child will be able to return to the same day, time and teacher. We will add you to our priority list which is completely separate from our normal waiting lists. Once you are ready to return, this will allow you skip the normal waiting list process. Please note, any return will still be subject to space although you will be treated as priority to return to lessons before enquiries on our normal waiting list.

    How can I freeze my swim lesson direct debit?

    To submit your request, please email us at info@1610.org.uk at least 5 working days before your usual collection date. If you wish to continue to freeze for another month, you will need to submit another request on a month by month basis.

    When you are ready to return, please email us to discuss what days, times, and teachers we have available. Please note that we cant process any returns until the 8th August 2020 and reserve the right to extend this date.

  • Junior activities & Parties

    Will you be running activities for children during the school holidays?

    Although we would love to continue our Active Kidz sessions, to maintain safe social distancing we are unable to run holiday activities at this time. This will be reviewed and we will update our website and social media pages.

    When will Love Sport and junior activities resume?

    Gymnastics and trampolining will resume at Trinity Sports & Leisiure and Robert Blake on 28 September. We will continue to review resume dates at our other centres and will be in touch via email as soon as these are confirmed. In the mean time, keep an eye on this web page and social media pages.

    Are you holding birthday parties?

    To maintain safe social distancing we are unable to run birthday parties at this time. This will be reviewed regularly and we will update our website and social media pages. We will offer a refund for any booking that has been cancelled due to COVID-19.

  • Hall Hire & Block Bookings

    Are you taking block bookings?

    Yes! We are accepting bookings for those activities approved by their national governing body. These currently include badminton and tennis. This will be reviewed regularly and we will update our website and social media pages.

    Can I get a refund for a block booking or hall hire already booked and paid for?

    Yes! If this was during the period when your centre was closed.

    Can I hire sport equipment?

    Sorry, there will be no equipment hire for sports sessions such as badminton rackets.

  • Training Courses

    When will training courses resume, such as NPLQ?

    We hope to start up our training programme again soon, once it is safe to do so in line with social distancing. We will advertise new course dates on our website and social media pages.

  • Race Series

    Will the Bridgwater Bolt 10k, Shepton Mallet 10k and Dorchester Dash 10k take place?

    To maintain social distancing and inline with government body advice, the Bridgwater Bolt 10k, Dorchester Dash 10k and Shepton Mallet 10k will no longer go ahead. Refunds will be offered and updates will be emailed to all runners already booked and provided on our website and social media pages.

    We are also looking into the viability of hosting these events on a virtual basis at a small fee so you can still get your medal!

    Can I obtain a refund for the Bridgwater Bolt 10k, Dorchester Dash 10k or Shepton Mallet 10k?

    Yes, please email raceseries@1610.org.uk. We are also looking into the viability of hosting these events on a virtual basis at a small fee so you can still get your medal!

We want you to enjoy your first session back at 1610. Please let us know if there is something not quite right! We are all new to this and we are in it together! You can contact us at info@1610.org.uk or call your local centre.