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Friday 9th June - Important update to Online Bookings 

On Tuesday 30th May we carried out an update to improve our online booking system for the 1610 Website and 1610 Mobile App, after further testing we uncovered a couple of bugs within the update.

We want to ensure that you have the best possible experience online, and therefore have carried out some further work to ensure all issues have been resolved.

We are pleased to say that all these issues have now been rectified, but unfortunately this will require you to reset your password again using the following format, to further enhance our security we also request that your password differs from your other online passwords:

  • Must be 8 Characters Long and include;
    • One uppercase
    • One lowercase
    • One number
    • One special character - e.g !

Please follow the steps below to reset your password: 

  • Step 1 - Password request. Request your new password using your email - request password.
  • Step 2 - Wait for an email to arrive in your inbox with a new password reset link. Click on the link. 
  • Step 3 - Set new password 
  • Step 4 - All done - Simply login to the mobile app or website using your email address and the new password you've just  set. 
  • Step 5 - When logging back into the mobile app be sure to click on the 'book class' tile. 

Booking Terms and Conditions

Casual Bookings and Direct Debit customers (Includes Premier Members) - This applies to all casual bookings made including those made on-line or via the Mobile App:

1. Any booking cancelled within 2 hours of the start time, shall be charged to the named booking.

2. The amount charged will be the equivalent to the price of one casual session of the activity being booked.

3. No charge will be incurred for bookings cancelled 2 hours or before.

4. Any booking that is not cancelled or is not attended (no show) will be charged in line with point 2 above.

'Pay as you go' customers

 1. No refunds or transfers will be given to pay as you go customers unless cancelled by 1610 Ltd.

By clicking the 'Make a Booking' button below you are accepting the above terms and conditions. 

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